Conversations, particularly those held over phone or video, are of particular interest for Steve McGovern, Chief Executive Officer at Dubber Corporation Ltd., which is part of the IBM partner ecosystem. As one of the world’s largest call recording services, his business processes over 40 million minutes of verbal exchanges each month. Or as McGovern might consider it, 40 million minutes of data.
“With this data, you can not only understand what was said, but you can gain insights into the context of what was said,” notes McGovern. “Conversations are content rich, but you have to capture it. You have to get it into something usable, which means transcribing it and analyzing it.”